Frequently Asked Questions

We don’t need an in-depth knowledge of your industry to serve you because bookkeeping principles apply equally across industries. Therefore, our services benefit business owners from all sectors.

You don’t need to be any “big enough” to use our services. And if you must be, then you only need to be big enough to file your taxes and keep your books in order—period. Remember, we serve businesses with as few as one employee.

Well, we know you are asking this question because the quality of bookkeeping solutions we offer doesn’t seem to “measure up” to the prices we charge. We are glad you asked because we don’t match our quality to the quantity of money we charge. Instead, we match them to the quality of technology we employ to serve you. For example, we have embraced cloud-based bookkeeping software that enables us to do our work effectively and remotely.

So, how does this technology enable you to charge these affordable rates? Here is the catch. Let’s take a good example of the US. Here, bookkeeping rates vary depending on your geographical location such as state, city, and region. For example, the hourly rates bookkeepers charge in states and areas located on the East Coast will be higher than those you would get in Minnesota or Idaho. However, our cloud-based services save you these varying costs by charging a flat rate fee across all geographical regions. Can you see the logic

We see your concerns. But the good news is that you don’t need a sophisticated accounting program to use our services. If you don’t have one, you don’t have to kill yourself getting one because some of our customers have none.

Definitely, you don’t need to do so if you already have one. We are here to help you handle your books more effectively and free your time to innovate and strategize on the best ways of moving your business forward.

Yes. We are high-tech, but we are still human in every way. When you sign up for our services, we try our best to remain as human as possible. That is why we assign you a dedicated bookkeeper and manager to be your pointsman on our side. You can voice all your concerns, questions, comments with them using different media. For example, you can call, email, text, or chat with them via our live online portal. The choice is yours to use the most appropriate communication model at every given moment.

We have a clear difference between accrual and bookkeeping. Cash bookkeeping tracks only the entry or exit of cash from bank accounts. On the other hand, accrual bookkeeping is more complicated because it also deals with the recording of the money a business owes or earns. In most cases, larger enterprises use accrual bookkeeping, while cash bookkeeping is more suitable for smaller ones.

Yes. Our company can support your business irrespective of where you operate in the world as it is incorporated in the United States. We supply consolidated reporting solutions to our American customers with international subsidiaries. Until further notice, we don’t support foreign companies.

We serve e-commerce customers of all types and sizes. They include online-only, multi-channel, and direct-to-consumer brands

Our e-commerce solutions cut across all the major platforms. Therefore, you don’t need to use a specific one to qualify for our services. For instance, we have our clients across platforms such as Shopify, Amazon, WooCommerce, Magento, BigCommerce, and Salesforce Commerce Cloud.

Yes. We update inventory in your financial statements monthly depending on the information you supply us with.

Yes. We work with different inventory management systems that give excellent results. However, we recommend you use a system that is both simple and scalable.

At the moment, we don’t offer these services.

We have different ways of making these calculations based on the following:

• For the actual cost of the goods sold, we will calculate the cost based on the type of details you supplied us with;
• For Merchant Fees and Shipping COGS, we calculate their prices by the automatic tracking of your metrics and categorizing your variable costs there;
• We calculate the cost of other variable expenses you want to track as COGS by working with you to develop accounts and classification rules to execute it for your online store.

Our automation system extracts these details directly from your online store to ensure that you get the correct picture of the items monthly.

Definitely, we do separate merchant fees of all types in P&L statements.

Yes. We do break down your income and expenses in your P&L statements based on products and channels.

We have two main options available to enable you to enjoy our tax services. First, you can use our Tax preparation service. However, you will need to buy the package separately after subscribing to our bookkeeping solutions. Secondly, you can hire the services of your preferred tax firm and let us have a hands-off involvement in your prepared tax books.

Our tax services cover federal, state, and city levels of income tax preparations.

Yes, we can do that. However, we will need to look closely at your books for that year to ensure they are satisfactory before moving in. Remember, some of our tax clients join us in the middle of the year and move on without any hassles.

At the moment, no. We don’t offer these services to individuals.

It is still beneficial to outsource your CFO services if only you are in any of the following circumstances:

• Your company is still small and hence, it doesn’t need a dedicated CFO or it doesn’t have enough financial resources to pay for one;
• Your business is big, but it only uses CFOs when the occasion so demands.

We hope you can use the above criterion to determine the most appropriate course of action to take regarding your CFO needs.

We do offer special discount pricing for such business entities.

Our company understands how important it’s to have transparent and predictable operations. Therefore, we will take a quarterly average of your business monthly to establish your present expenditure, your individual transactions, and how our support hours change along the way.

When calculating your monthly expenses, we recommend the inclusion of all your monthly expenses, such as payroll and inventory prices. This way, it becomes easier for us to determine the pricing more accurately.

Yes. Therefore, you don’t need to worry because your subscription continues until your billing cycle ends. But should you choose to cancel it at the year’s end, then it’s good you inform us early on, so we stop billing you.

It doesn’t. The reason is that if your business grows faster, your books will also increase proportionally. Moreover, your costs and related support needs will grow to exceed the amount you had prepaid. Therefore, when things do this way, we usually bill you the difference for that particular month.

Yes, you will. We will charge you this fee equivalent to a single month to enable us to have a smooth setup process.